Privacy Policy

Your privacy, confidentiality and trust are at the heart of everything we do.

At The Connection Room, your privacy is important to us. We are committed to protecting your personal information and handling it in accordance with applicable Australian privacy laws.

Information We Collect

We may collect personal information including your name, contact details, date of birth, emergency contact information, health information relevant to your counselling, appointment history and payment information.

How Your Information Is Used

Your information is used to:

• Provide counselling services.

• Manage appointments and client records.

• Communicate with you regarding your care.

• Process payments.

• Meet legal and professional record-keeping obligations.

Online Bookings

Appointments are managed using Cliniko, our secure practice management system. Information you provide when making a booking is securely stored within Cliniko.

The Connection Room, your privacy is important to us. We are committed to protecting your personal information and handling it in accordance with applicable Australian privacy laws.

Information We Collect

We may collect personal information including your name, contact details, date of birth, emergency contact information, health information relevant to your counselling, appointment history and payment information.

How Your Information Is Used

Your information is used to:

• Provide counselling services.

• Manage appointments and client records.

• Communicate with you regarding your care.

• Process payments.

• Meet legal and professional record-keeping obligations.

Online Bookings

Appointments are managed using Cliniko, our secure practice management system. Information you provide when making a booking is securely stored within Cliniko.

Payments

Online payments are securely processed through Stripe. The Connection Room does not store your full credit or debit card details. Payment information is processed securely by Stripe in accordance with Stripe’s privacy and security practices.

Confidentiality

Your personal information is kept confidential except where disclosure is required by law, where there is a serious risk of harm, or where you have provided your consent.

Clinical Notes

To support your care, brief clinical notes may be taken during or after our sessions. These notes help record the concerns you have shared, your goals, progress, and any therapeutic approaches or interventions used throughout our work together.

Your records are securely stored within Cliniko, our encrypted practice management system. Any paper notes are kept in a secure, locked filing cabinet with access limited to Samantha Payne, Registered Counsellor.

All records are managed in accordance with professional and legal record-keeping requirements and remain confidential except where disclosure is required by law or where there is a serious risk of harm.

Security

Reasonable steps are taken to protect your personal information from loss, misuse, unauthorised access or disclosure.

Access to Your Information

You may request access to the personal information we hold about you or request corrections if your information is inaccurate.

Online payments are securely processed through Stripe. The Connection Room does not store your full credit or debit card details. Payment information is processed securely by Stripe in accordance with Stripe’s privacy and security practices.

Confidentiality

Your personal information is kept confidential except where disclosure is required by law, where there is a serious risk of harm, or where you have provided your consent.

Security

Reasonable steps are taken to protect your personal information from loss, misuse, unauthorised access or disclosure.

Access to Your Information

You may request access to the personal information we hold about you or request corrections if your information is inaccurate.

Contact

If you have any questions about this Privacy Policy or how your information is handled, please contact:

The Connection Room Email: sam@theconnectionroom.com.au